Refund policy
Return Policy
Last updated: August 20, 2026
We want you to feel confident ordering from Akvarius Filters. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return:
The return request must be submitted within 30 days of delivery.
The product should be returned with all included parts and accessories.
Products that are damaged through misuse, improper installation, modification, or accidental damage may not be eligible for a refund.
We may request photos or additional information before approving a return.
How to Start a Return
We do not automatically generate return shipping labels.
To request a return, please contact our Customer Support team at: info@akvariusfilters.com
Please include:
Your full name
Order number
Reason for the return
Our support team will review your request and provide the return instructions and return address.
Please do not send products back without first contacting Customer Support.
Return Shipping
Unless the product arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.
Any applicable return shipping instructions will be provided by our Customer Support team after your return request has been approved.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
Include your order number and clear photos of the product and packaging so our team can review the issue.
Refunds
Once the returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow additional processing time for your bank or card provider to post the refund to your account.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or a defective product.
Subscriptions
Cancelling an Akvarius Care subscription does not automatically create a return request for an order that has already been shipped or delivered.
If you would like to return an eligible delivered order, please contact Customer Support separately within the applicable 30-day return period.
Contact Us
For return or refund questions, contact: info@akvariusfilters.com